Refund policy

**Refund Policy**

Thank you for shopping at DarkBird (www.darkbird.ae). If you are not entirely satisfied with your purchase, we're here to help.

**Replacement or Cancellation Eligibility:**

- All products purchased from DarkBird are eligible for replacement or cancellation within 14 days of receiving the order.

- Damaged products are not eligible for replacement.

**Return Process:**

- To initiate a replacement or cancellation request, please contact our customer support team within the specified timeframe.

- For cancelled orders, the customer is responsible for paying the delivery charges for returning the product.

- Upon receipt of the returned product, DarkBird will refund the product price to the customer after deducting the delivery charges.

We value your satisfaction and aim to provide a hassle-free shopping experience at DarkBird. If you have any questions or need further assistance, please don't hesitate to contact us.

Thank you for choosing DarkBird.